{"id":123,"date":"2026-09-16T13:54:32","date_gmt":"2026-09-16T10:54:32","guid":{"rendered":"https:\/\/jg.amrelselimy.cloud\/returns\/"},"modified":"2026-09-16T15:15:50","modified_gmt":"2026-09-16T12:15:50","slug":"returns","status":"publish","type":"page","link":"https:\/\/joiaandgina.com\/ar\/returns\/","title":{"rendered":"\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639"},"content":{"rendered":"<p class=\"wp-block-paragraph\" style=\"font-size:1.12rem;line-height:1.75\">You have <strong>fourteen days<\/strong> from delivery to exchange a piece or return it. Bring it to any Joia &amp; Gina branch, or call us and we will arrange collection.<\/p>\n\n\n<h2 class=\"wp-block-heading\">What we can take back<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Unworn and unwashed, with the original tags still attached.<\/li>\n<li>In the condition it arrived in, with its packaging.<\/li>\n<li>With the receipt, or the order number from your confirmation email.<\/li>\n<li>Within fourteen days of the day it was delivered.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Try things on the way you would in the fitting room \u2014 over what you are wearing, shoes off, no perfume or make-up near the neckline. That is all &#8220;unworn&#8221; means.<\/p>\n\n<h2 class=\"wp-block-heading\">What we cannot<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Scarves and anything worn on the head.<\/strong> A hygiene rule, and not one we can bend.<\/li>\n<li><strong>Pierced jewellery<\/strong>, for the same reason.<\/li>\n<li><strong>Anything altered or tailored<\/strong> after delivery \u2014 once it has been taken in, it is yours.<\/li>\n<li><strong>Clearance pieces<\/strong> sold as final sale, unless the item is faulty. This is always stated at the time.<\/li>\n<li><strong>Anything worn, washed, scented or damaged<\/strong> after it reached you.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">None of this affects your rights under Egyptian consumer protection law if an item is faulty or not as described.<\/p>\n\n<h2 class=\"wp-block-heading\">Exchanging<\/h2>\n\n<p class=\"wp-block-paragraph\">The simplest route, and usually the fastest. Bring the piece to any branch with your order number and swap it for another size, another colour, or something else entirely.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Same price \u2014 straight swap, nothing to pay.<\/li>\n<li>More expensive \u2014 pay the difference at the counter.<\/li>\n<li>Less expensive \u2014 we refund the difference in cash.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Stock differs between branches. If you want a specific size in a specific colour, telephone the branch first and we will hold it for you.<\/p>\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n<p class=\"wp-block-paragraph\">Because you paid the courier in cash, we refund in cash, at the branch, to the person who placed the order.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>You are refunded <strong>the price you actually paid<\/strong>, including any discount that applied at the time \u2014 not today&#8217;s price.<\/li>\n<li>Refunds are given while you wait. There is no waiting period.<\/li>\n<li>The <strong>delivery charge is not refunded<\/strong> when you simply change your mind.<\/li>\n<li>Partial returns are fine. Send back one piece from an order of four and keep the rest.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">If it arrives faulty or wrong<\/h2>\n\n<p class=\"wp-block-paragraph\">Tell us within <strong>48 hours<\/strong> of delivery and we will put it right. A photograph by WhatsApp is usually enough to get it moving.<\/p>\n\n<p class=\"wp-block-paragraph\">For a faulty, damaged or incorrect item we will replace it or refund it in full, <strong>including the delivery charge<\/strong>, and we arrange collection at our cost. You should not be out of pocket for our mistake.<\/p>\n\n<p class=\"wp-block-paragraph\">A loose thread or a slightly uneven hem on a hand-finished piece is not a fault \u2014 it is how hand-finishing looks. If you are unsure, send us a photograph and we will tell you honestly.<\/p>\n\n<h2 class=\"wp-block-heading\">How to start a return<\/h2>\n\n<ol class=\"wp-block-list\">\n<li>Have your order number ready \u2014 it is in your confirmation email, and begins <code>WEB-<\/code>.<\/li>\n<li>Either bring the piece to any branch, or call us to arrange collection.<\/li>\n<li>Collection from Alexandria is free. Elsewhere in Egypt a courier charge applies, unless the item was faulty.<\/li>\n<li>Once we have it back and it meets the conditions above, the exchange or refund is done on the spot.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/joiaandgina.com\/ar\/contact\/#visit\">Find your nearest branch<\/a> &nbsp;\u00b7&nbsp; <a href=\"https:\/\/joiaandgina.com\/ar\/contact\/\">Contact us<\/a> &nbsp;\u00b7&nbsp; <a href=\"https:\/\/joiaandgina.com\/ar\/faq\/\">Common questions<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0661\u0664 \u064a\u0648\u0645 \u0644\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0645\u0646 \u0623\u064a \u0641\u0631\u0639. \u0627\u0644\u0634\u0631\u0648\u0637\u060c \u0648\u0637\u0631\u064a\u0642\u0629 \u0631\u062f \u0627\u0644\u0641\u0644\u0648\u0633.<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-123","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/pages\/123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/comments?post=123"}],"version-history":[{"count":1,"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/pages\/123\/revisions"}],"predecessor-version":[{"id":200,"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/pages\/123\/revisions\/200"}],"wp:attachment":[{"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/media?parent=123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}