{"id":127,"date":"2026-09-16T13:54:32","date_gmt":"2026-09-16T10:54:32","guid":{"rendered":"https:\/\/jg.amrelselimy.cloud\/contact\/"},"modified":"2026-09-30T16:14:22","modified_gmt":"2026-09-30T13:14:22","slug":"contact","status":"publish","type":"page","link":"https:\/\/joiaandgina.com\/ar\/contact\/","title":{"rendered":"\u0627\u062a\u0635\u0644\u064a \u0628\u064a\u0646\u0627"},"content":{"rendered":"\n\n<p class=\"wp-block-paragraph\" style=\"font-size:1.12rem;line-height:1.75\">Questions about an order, a size, or something you saw in a branch \u2014 we would much rather you asked than guessed.<\/p>\n\n\n<h2 class=\"wp-block-heading\">How to reach us<\/h2>\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th>Channel<\/th><th>Best for<\/th><th>Usually answered<\/th><\/tr><\/thead><tbody>\n<tr><td><strong>WhatsApp<\/strong><br><a href=\"https:\/\/wa.me\/201021624814\" dir=\"ltr\">+20 102 162 4814<\/a><\/td><td>Sizing, stock checks, photographs of a fault<\/td><td>Within a few hours, shop hours<\/td><\/tr>\n<tr><td><strong>Telephone<\/strong><br><a href=\"tel:+2034871519\" dir=\"ltr\">03 4871519<\/a> \u00b7 <a href=\"tel:+2034803036\" dir=\"ltr\">03 4803036<\/a><\/td><td>Anything urgent about a delivery<\/td><td>Shop hours<\/td><\/tr>\n<tr><td><strong>Email<\/strong><br><em>[TO CONFIRM: address]<\/em><\/td><td>Anything that needs a record<\/td><td>Within one working day<\/td><\/tr>\n<tr><td><strong>In person<\/strong><\/td><td>Trying on, exchanges, refunds in cash<\/td><td><a href=\"https:\/\/joiaandgina.com\/contact\/#visit\">Any branch<\/a><\/td><\/tr>\n<\/tbody><\/table><\/figure>\n\n<h2 class=\"wp-block-heading\">Before you write<\/h2>\n\n<p class=\"wp-block-paragraph\">A few things answer themselves faster than we can:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/joiaandgina.com\/delivery\/\">Delivery charges and how long it takes<\/a><\/li>\n<li><a href=\"https:\/\/joiaandgina.com\/returns\/\">Exchanging or returning something<\/a><\/li>\n<li><a href=\"https:\/\/joiaandgina.com\/size-guide\/\">Which size to take<\/a><\/li>\n<li><a href=\"https:\/\/joiaandgina.com\/faq\/\">Everything else people usually ask<\/a><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">If you are writing about an order, please include the order number from your confirmation email \u2014 it begins <code>WEB-<\/code>. It saves a round of questions.<\/p>\n\n<h2 class=\"wp-block-heading\">One thing worth knowing<\/h2>\n\n<p class=\"wp-block-paragraph\">We will <strong>never<\/strong> telephone you to ask for card or bank details. Every order on this website is paid in cash to the courier. If someone calls claiming to be us and asks for payment details, it is not us \u2014 please hang up and tell us.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"visit\">Visit us<\/h2>\n\n<p class=\"wp-block-paragraph\">Everything on this website is stock from these shops. You are welcome to come and try before you buy, and anything bought online can be exchanged or refunded at any branch \u2014 not only the one your parcel came from.<\/p>\n\n<p class=\"wp-block-paragraph\">Stock is not identical between branches. If you have seen something here and want to try it on, telephone first and we will put it aside for you.<\/p>\n\n<figure class=\"wp-block-image size-large jg-img-wide\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/joiaandgina.com\/wp-content\/uploads\/2026\/09\/jg-shops-zpmvpEXM_Qc-1024x768.jpg\" alt=\"Alexandria&apos;s Eastern Harbour\" class=\"wp-image-188\" loading=\"lazy\" srcset=\"https:\/\/joiaandgina.com\/wp-content\/uploads\/2026\/09\/jg-shops-zpmvpEXM_Qc-1024x768.jpg 1024w, https:\/\/joiaandgina.com\/wp-content\/uploads\/2026\/09\/jg-shops-zpmvpEXM_Qc-300x225.jpg 300w, https:\/\/joiaandgina.com\/wp-content\/uploads\/2026\/09\/jg-shops-zpmvpEXM_Qc-768x576.jpg 768w, https:\/\/joiaandgina.com\/wp-content\/uploads\/2026\/09\/jg-shops-zpmvpEXM_Qc-1536x1152.jpg 1536w, https:\/\/joiaandgina.com\/wp-content\/uploads\/2026\/09\/jg-shops-zpmvpEXM_Qc-16x12.jpg 16w, https:\/\/joiaandgina.com\/wp-content\/uploads\/2026\/09\/jg-shops-zpmvpEXM_Qc-900x675.jpg 900w, https:\/\/joiaandgina.com\/wp-content\/uploads\/2026\/09\/jg-shops-zpmvpEXM_Qc-150x113.jpg 150w, https:\/\/joiaandgina.com\/wp-content\/uploads\/2026\/09\/jg-shops-zpmvpEXM_Qc.jpg 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Alexandria, where all seven of our shops are<\/figcaption><\/figure>\n\n<h3 class=\"wp-block-heading\">Falaky<\/h3>\n<p class=\"wp-block-paragraph\">Where the business began in 1989, and still our largest selection.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Joia Falaky<\/strong> \u2014 <a href=\"https:\/\/www.google.com\/maps\/search\/?api=1&#038;query=3-4%20El%20Falaki%20Street%2C%20Raml%20Station%2C%20Alexandria%2C%20Egypt\">3-4 El Falaki Street (off Saad Zaghloul Street), Raml Station<\/a><\/li>\n<li><strong>Gina Falaky<\/strong> \u2014 <a href=\"https:\/\/www.google.com\/maps\/search\/?api=1&#038;query=3-4%20El%20Falaki%20Street%2C%20Raml%20Station%2C%20Alexandria%2C%20Egypt\">3-4 El Falaki Street (off Saad Zaghloul Street), Raml Station<\/a><\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Gleem<\/h3>\n<p class=\"wp-block-paragraph\">Our two Gleem shops sit close together and between them carry the widest range of occasion pieces.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Joia Gleem<\/strong><\/li>\n<li><strong>Gina Gleem<\/strong><\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Ibrahimeya<\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>Joice Ibrahimeya<\/strong><\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Also ours<\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>Yuppie<\/strong><\/li>\n<li><strong>\u062c\u064a\u0646\u0627 \u0643\u0644\u0627\u0633 \u2014 Gina Class<\/strong><\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">For directions to any of our shops, call <a href=\"tel:+2034871519\" dir=\"ltr\">03 4871519<\/a> or <a href=\"tel:+2034803036\" dir=\"ltr\">03 4803036<\/a>, or <a href=\"https:\/\/wa.me\/201021624814\">message us on WhatsApp<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">Opening hours<\/h3>\n<p class=\"wp-block-paragraph\"><em>[TO CONFIRM: opening hours, and whether they differ by branch or in Ramadan]<\/em><\/p>\n\n<h3 class=\"wp-block-heading\">Coming in about an online order<\/h3>\n<p class=\"wp-block-paragraph\">Bring the piece, its tags and your order number \u2014 it begins <code>WEB-<\/code> and is in your confirmation email. Any branch can exchange it or refund you in cash, whichever you prefer.<\/p>\n\n<h2 class=\"wp-block-heading\">Send us a message<\/h2>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f15-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"15\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ar\/wp-json\/wp\/v2\/pages\/127#wpcf7-f15-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"15\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f15-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label>\u0627\u0644\u0627\u0633\u0645<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label>\n<\/p>\n<p><label>\u0631\u0642\u0645 \u0627\u0644\u0645\u0648\u0628\u0627\u064a\u0644<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"01XXXXXXXXX\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><\/label>\n<\/p>\n<p><label>\u0627\u0644\u0625\u064a\u0645\u064a\u0644 (\u0627\u062e\u062a\u064a\u0627\u0631\u064a)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label>\n<\/p>\n<p><label>\u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628\u060c \u0644\u0648 \u0627\u0644\u0631\u0633\u0627\u0644\u0629 \u0628\u062e\u0635\u0648\u0635 \u0637\u0644\u0628<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-order\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"WEB-000\" value=\"\" type=\"text\" name=\"your-order\" \/><\/span><\/label>\n<\/p>\n<p><label>\u0646\u0642\u062f\u0631 \u0646\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u0625\u064a\u0647\u061f<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"\u0627\u0628\u0639\u062a\u064a \u0627\u0644\u0631\u0633\u0627\u0644\u0629\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>\u0648\u0627\u062a\u0633\u0627\u0628 \u0623\u0648 \u062a\u0644\u064a\u0641\u0648\u0646 \u0623\u0648 \u0625\u064a\u0645\u064a\u0644 \u0623\u0648 \u0641\u064a \u0627\u0644\u0641\u0631\u0639 \u2014 \u0648\u0625\u064a\u0647 \u0627\u0644\u0644\u064a \u0639\u0645\u0631\u0646\u0627 \u0645\u0627 \u0647\u0646\u0637\u0644\u0628\u0647 \u0645\u0646\u0643.<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":5,"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/pages\/127\/revisions"}],"predecessor-version":[{"id":678,"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/pages\/127\/revisions\/678"}],"wp:attachment":[{"href":"https:\/\/joiaandgina.com\/ar\/wp-json\/wp\/v2\/media?parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}