الشروط والأحكام

Last updated 16 September 2026

1. Who you are dealing with

This website is operated by [TO CONFIRM: registered company name], trading as Joia & Gina, of [TO CONFIRM: registered address], Alexandria, Egypt. Commercial register [TO CONFIRM]. Tax registration [TO CONFIRM].

By placing an order you accept these terms. They do not affect your rights under Egyptian consumer protection law, which apply whatever this page says.

2. Prices and stock

All prices are in Egyptian pounds and include any applicable tax. Delivery is charged separately and shown at checkout once you have entered your governorate.

The stock shown on this website is read directly from our Alexandria shops and refreshed through the day. It can still change while you are browsing: the same piece may sell over the counter minutes before your order reaches us. Where that happens we will telephone you, offer the nearest alternative, and cancel at no cost if you prefer.

We try to describe and photograph every piece accurately. Colours vary between screens, and hand-finished garments vary slightly from one to the next; that is a property of the goods, not a fault.

3. Your order

Placing an order on this website is an offer to buy, not a completed sale. The confirmation email acknowledges that we have received it; it does not conclude the contract.

The contract is made when we telephone to confirm your order and it is prepared for dispatch. Until that point either side may withdraw without cost.

We may decline an order where the goods are no longer available, the delivery address is outside Egypt, we cannot reach you on the number given, a price or description was obviously wrong, or we have good reason to believe the order is not genuine.

4. Payment

Cash on delivery only. You pay the courier the full amount — goods plus delivery — when the order arrives. There is no card payment on this website and we do not store payment details of any kind.

We will never telephone to ask for card or bank details. Anyone who does is not us.

5. Delivery

We deliver within Egypt only. Charges and expected times are set out on the Delivery & Payment page and form part of these terms.

Delivery times are estimates, not guarantees. Responsibility for the goods passes to you when you accept the parcel and pay the courier. You are entitled to open and inspect the parcel before paying.

If nobody is available, the courier will attempt delivery once more. After two failed attempts the parcel returns to us and we will contact you to arrange another date.

6. Returns and exchanges

Fourteen days from delivery, on the conditions set out on the Returns & Exchanges page, which forms part of these terms. Refunds are made in cash at any branch, at the price actually paid.

7. Accounts

You may order as a guest or create an account. If you create one, keep your password to yourself; you are responsible for what happens under it. Tell us at once if you think someone else has access. We may close an account that is being used fraudulently or abusively.

8. This website

The Joia & Gina name, logo, photographs, text and layout belong to us or are used with permission, and may not be copied for commercial use without our written agreement.

Editorial photography used on this site is credited on the حقوق الصور page.

We try to keep the website available and accurate, but we do not promise it will be uninterrupted or free of error, and we may change or withdraw any part of it.

9. Liability

Where we are at fault, our liability is limited to the value of the goods and the delivery charge you paid for the order concerned.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

10. Complaints

Tell us first, and give us the chance to put it right — however is easiest for you. If we cannot resolve it between us, you may take the matter to the Egyptian Consumer Protection Agency.

11. Changes and governing law

We may update these terms. The version in force when you place your order is the version that governs it, so the date at the top matters.

These terms are governed by Egyptian law and the courts of Alexandria have jurisdiction.